Request to cancel an order after it has been shipped, return products after received, opened & used are not accepted.
Please read through the Return Policy of our Items which we include here below:
IMPORTANT: Cancellation of orders after shipping has been issued are not accepted. Unclaimed, Refused or Returned Packages are subject to a 25% Restocking Fee with no exceptions. Request to return products after received, opened & used are not accepted. Please, keep track of your package to avoid your item to return to us as UNCLAIMED. In case of returned merchandise, shipping cost from our warehouse to you (of USD 19.99 USD) (of INT USD 59.95) are not refundable. Please note that it is buyers full responsibility to cover any shipping and handling charges of their package back to us if you already receive it.
In case of returned merchandise, shipping cost from our warehouse to you (of $19.99 USD for Domestic & $59.95 USD for International) are not refundable including when we offer FREE Shipping
If you receive a defective unit, we as a company will offer you customer support that allows both parties to solve the problem satisfactorily. In most cases, we resolve all the situation successfully. If the problem persists, remember that all our products come with one-year limited warranty. You can write to us at https://www.splitenderpro.com/contact-us/ and let us know the issue of the unit so we can assist you.