Please read through the Return Policy of our Items which we include here below:
Due to health and hygiene policy standards, any item returned in a state of used is classified as "Unsellable", so it cannot be returned to an active inventory. Any authorized return will carry a 20% restocking fee penalty.
IMPORTANT: Cancellation of orders after shipping has been issued is not accepted. Unclaimed, Refused or Returned Packages are subject to a 20% Restocking Fee with no exceptions. Request to return products after received, opened & used are not accepted. Please, keep track of your package to avoid your item to return to us as UNCLAIMED. In case of returned merchandise, shipping cost from our warehouse to you (of $19.99 USD for Domestic & $59.95 USD for International) is not refundable including when we offer FREE Shipping. Please note that it is the buyer's full responsibility to cover any shipping and handling charges of their package back to us if you already receive it.
If you receive a defective unit, we as a company will offer you customer support that allows both parties to solve the problem satisfactorily. In most cases, we resolve all the situation successfully. If the problem persists, remember that all our products come with 2-year limited warranty. You can write to us at https://www.splitenderpro.com/contact-us/ and let us know the issue of the unit so we can assist you.
Import duties or taxes to any country are the sole responsibility of each buyer / recipient / recipient and have no affiliation with our company.