TERM AND CONDITIONS:
LIMITED 2-YEAR WARRANTY on parts and labor: (ONLY FOR PURCHASE MADE ON THIS WEBSITE)
- Talavera Hair Products, Inc. (“Company”) extends this 2-year warranty to the original retail purchaser (“Consumer”) of the Split-Ender® PRO and PRO2.
- Talavera Hair Products, Inc. reserve the rights at its sole discretion to either repair the product under this 2-year warranty to its normal working condition FREE of charge in parts and labor or to replace the item whichever we believe is best.
- If the item is found to be defective we will repair the item FREE of charge under this 2 year warranty terms and conditions and we will ship the item Free of Charges back to the original customer.
- If the item is found to have no defect but damaged due to misuse or mishandling we at our sole discretion can choose to repair the item as a ONE-TIME Courtesy FREE OF CHARGE but Shipping & Handling back to its owner/customer must be paid by the owner/customer.
- Before sending your item in for repair, you should contact our department at firstname.lastname@example.org and an agent will contact you to fix the problem or find the actual problem with the item.
- If we identify the problem of the item and it is decided that it should go to repair, you will be given an #RA (return authorization number) and the address to which you should go. send your item in for repair.
- The Split-Ender® products and its parts are warrantied against manufacturer defects for up to 2-year from the date of purchase. This limited warranty only covers the items specifically listed above for the period specified.
- All of our products include a WARRANTY REGISTRATION inside the box that must be completed and shipped within 30 days FROM DATE OF PURCHASE with a copy of the original purchase order.
- TALAVERA HAIR PRODUCTS, INC. will not replace nor honor our warranty for products purchased from unauthorized sellers on eBay, Amazon and other internet retailers. Please, contact us if you would like to confirm our authorized re-sellers to ensure you receive TALAVERA HAIR PRODUCTS, INC. full product guarantee/warranty.
- EXCLUSIONS: Excluded from this limited 2-year warranty are damages to the Split-Ender® PRO and PRO 2 caused by unreasonable or unintended use, abuse or neglect. Also excluded is damage from ordinary wear and tear.
- Split-Ender Mini is the only model with a one-year warranty and the same terms and conditions mentioned above.
Remember! That you will send the unit to our repair center once the service agent offers you a #RA (return authorization number) You will have to pay the cost of shipping to the repair center and we will cover the cost of shipping to you when the unit is repaired.
You can also register the warranty through the following link: https://www.splitenderpro.com/warranty-registration/