Our shipping system counts with the "Signature Request" process, which is a secure and efficient way of handling your order. The buyer can download the app "ARRIVE" to keep in touch with the item's tracking route. Please keep in constant contact with the package once the tracking number is generated. Remember that if the package is returned to us as unclaimed, we will retain the cost of shipping and will not be reimbursed to the buyer. Learn more about shipping terms and conditions here
Limited 2-year warranty on parts and labor: (only for Purchase Made on this Website) Learn more about warranty terms and conditions here
Warranty Registration: https://www.splitenderpro.com/warranty-registration/
IMPORTANT NOTICE FOR EUROPEAN CUSTOMER: International orders, which now include the EU, may be subject to the collection of VAT, customs or import duties and taxes once they reach their destination country outside the UK. Our system is programmed to calculate the VAT costs of the purchase in some countries. You must contact the customs agency about import charges and taxes. Please note that all orders entering European countries after Brexit are now subject to customs / duty charges to be paid by the customer. As customs vary from country to country, we are unfortunately unable to advise on these charges and we recommend that you contact your local customs office for more information before placing your order.Import duties or taxes to any country are the sole responsibility of each buyer / recipient and have no affiliation with our company.