Our shipping system counts with the "Signature Request" process, which is a secure and efficient way of handling your order. The buyer can download the app "ARRIVE" to keep in touch with the item's tracking route. Please keep in constant contact with the package once the tracking number is generated. Remember that if the package is returned to us as unclaimed, we will retain the cost of shipping and will not be reimbursed to the buyer. Learn more about shipping terms and conditions here LIMITED 2-YEAR WARRANTY on parts and labor: (ONLY FOR PURCHASE MADE ON THIS WEBSITE) Learn more about warranty terms and conditions here Warranty Registration: https://www.splitenderpro.com/warranty-registration/